POSITION SUMMARY: The Benefits Account Manager is responsible for providing prompt, accurate, and courteous support services to clients and co-workers. The essential functions of the position include service to advisors and clients by handing policy inquiries, changes, quotes and billing inquiries over the telephone or electronically.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide technical support to Advisor; specifically in analyzing client needs, coverage forms and quotations.
- Schedule appointments with clients as requested.
- Accompany Advisor on prospect and client meetings when requested.
- Actively seeks referrals from the current client base.
- Refers current and prospective clients to the Commercial Department and to Personal Insurance for solicitation of those lines of business.
- Maintain workflow and meet deadlines.
- Consult with Advisor as needed.
- Rate life, health, disability, annuity, and long-term care quotations.
- Review quotes to ensure they match the benefits requested on the RFP.
- Complete and properly fill out application paperwork and group-wide change information for the company.
- Review spreadsheets for accuracy.
- Review proposals, ensure all documents are included.
- Review enrollment packets to ensure they contain requested items.
- Attend client enrollment meetings with Advisor when requested.
- Oversee “scrubbing” of all enrollment applications.
- Direct transition from one carrier to another.
- Maintain updating renewals in the agency management system.
- Document in the agency management system and assign tasks as needed.
- Ensure clients are set-up on the carrier website, TPA/COBRA, etc.
- Educate and encourage utilization of VAST solutions such as HR360, etc.
- Handle requests by clients, carriers, immediate notify COO/CCO and/or Advisor of escalated issues.
- Handle life, disability, and health claims.
- Maintain awareness of new developments or changes with the various carriers and new Federal/State Laws that may affect how our client must administer their benefits programs, communicate information to client and team members – attend or conduct online training as requested.
- Develop and maintain a positive relationship and rapport with each Advisor and carrier.
- Adheres to Zero Accounts Receivable and Zero Backlog procedures.
- Adheres to High-Performance Team Contract.
- Complies with continuing education requirements for agent licensing as well as professional designations.
- Keeps informed regarding industry information, new product information, coverages and technology to continuously improve knowledge and stay current.
- Business acumen.
- Communication proficiency
- Customer/client focus.
COMPUTER SKILLS: Demonstrate strong PC skills including Word, Excel, and Outlook. Knowledge of Agency Management Systems and Acrisure Resources. Knowledge of HRIS systems preferred.
OTHER QUALIFICATIONS: Must be organized, detail-oriented, able to multi-task and be efficient with verbal and written communication skills. Must also have the ability to work with others. Must have a high level of problem-solving skills. Maintain a professional image.
- Work is done in a temperature-controlled, non-smoking office environment.
- Work stations are open-aired cubicles.
- The noise level in the work environment is usually moderate.
- There may be some travel associated with this position.
- High level of interpersonal or informational complexity is faced.
- Subject to many interruptions.
- Occasionally subjected to irregular hours.
PHYSICAL REQUIREMENTS (with or without reasonable accommodation):
- Must be able to successfully perform the essential functions of this position.
- Ability to access all areas of the VAST offices.
- Ability to access all areas of clients’ facilities and grounds.
- Requires some lifting, pulling, pushing, carrying.
- Ability to lift twenty (20) pounds.
- Ability to crouch, crawl, bend, stoop and climb.
- Prolonged periods of sitting.
- Occasional prolonged standing.
- High-level manual dexterity to operate all office machines and equipment.
- Ability to work accurately and quickly with interruptions.
- Moderate stress due to regular deadlines and daily challenges.
POSITION TYPE/EXPECTED WORK HOURS
This is a full-time position. Days and hours are Monday through Friday 8:00 AM to 5:00 PM.
Travel is seldom and primarily local during the business day, although some out-of-area overnight travel may be expected.
EDUCATION AND/OR EXPERIENCE
Associate degree or the recognized equivalent in education and experience is required. Minimum 3 years’ experience in customer service or insurance-related field is also required. Bachelor’s degree with one to three years of insurance-related experience is preferred. Knowledge of the different types of insurance policies available preferred.
Must obtain Michigan Life, Health and Accidence License within 30 to 90 days of employment.
NOTE: This job description is intended to describe the level of work required of the person performing the work. The principal duties outlined are the essential responsibilities and duties. Other duties may be assigned as needed.